Frequently Asked Questions
Discover everything you need to know about your holistic beauty journey.
What is the signature ingredient in Sulwhasoo products?
Our heritage is built on the Ginseng research of our founder. We use proprietary technology to extract the bioactive components of Korean Ginseng, known as Ginsenomics™, to deliver powerful anti-aging benefits.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns for products purchased on our website within 30 days of the delivery date, provided the items are in their original packaging and in gently used or unused condition.
Are Sulwhasoo products suitable for sensitive skin?
Yes, our products are formulated with traditional Korean medicinal herbs and are dermatologically tested. However, we recommend checking the specific ingredient list for each product or performing a patch test if you have highly reactive skin.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer samples with purchases?
We believe in the power of experiencing our formulas first-hand. Most orders include complimentary samples of our best-selling products, such as the First Care Activating Serum.