Returns & Exchanges
At Sulwhasoo, we strive to ensure your holistic beauty journey is seamless; therefore, we accept returns of unused and unopened products within 30 days of purchase. Only items purchased directly from our official website are eligible for processing through our online return portal.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the unopened products in their original packaging, ensuring all promotional gifts and samples included with the purchase are also returned.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel before dropping it off at a designated carrier location.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing